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Our Guarantee
Thank you for shopping at ECOsity. We believe that you should always consider value and sustainability when you buy. If you are not completely satisfied with your purchase, we will be glad to offer you an exchange or you may return the merchandize for a refund of the purchased price.
Shipping
FAST & FREE SHIPPING*
*Free Shipping on all orders $80 or more.
HOW TO GET FREE SHIPPING?
1. It is easy to qualify for free shipping with ECOsity. Spend $80 or more using any payment method.
2. Applies to orders of qualifying merchandise, excluding coupons and taxes.
3. Ship your order to a single address in the 48 contiguous United States, excludes shipping to Alaska, Hawaii, US territories, PO boxes, AFOs, APOs & FPOs.
Please note: Certain heavy or oversized items may require additional shipping charges. Our Free Shipping is subject to change or end without notice.
SHIPPING RATES & OPTIONS
4. Shipping rates reflected are for orders less than $80.
5. Our shipping and processing times are listed at checkout, including a wide variety of shipping methods. We will work to get the orders out as quickly as we can!
Return
RETURN POLICY
1. At ECOsity, we are confident that the value and quality of our merchandize will meet, if not exceed your expectations. In the event that you are not completely satisfied, we will gladly provide an exchange or refund of your purchase price for items returned in their original condition within 30 days after you received them (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). Refunds will be made to your original mode of payment.
2. Products returned in original condition after 30 days of your receipt will receive a merchandize credit equal to your original purchased price which will be good towards a future purchase at www.ecosity.us (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees).
HOW TO RETURN?
3. Contact or email us regarding the instructions to return the order. You may choose to return the order at your own expense. We encourage that all return shipping be insured by the shipper.
4. You are to pack the returning product into its original packaging or equivalent, to include all original parts. To ensure return accuracy, include your packing slip and indicate with your reason for return.
5. The return package must be postmarked within 30 days of the date of order was shipped (regardless of what date the product was first used).
6. We shall process the refund upon receipt of your returned product.
EXCEPTIONS TO OUR RETURN POLICY
7. We will replace at no cost to the shopper, any item you received in a defective state (such as ripped, torn, or broken).
8. Consumable items (products that can be diminished or used up) are not returnable once they are opened. However, we will accept a return for any unused and unopened consumable item.
9. Returns not meeting our return requirements may result in the loss of a refund or replacement. Such a return also will not be sent back to you.
EXCHANGE INFORMATION
10. Items received damaged or defective can be exchanged by contacting us. You can get in touch with us using the Contact page of our website. Enter your Name, Email Address, Telephone and details of your exchange request, including your order number. Our customer service team will respond to you as quickly as we can.
Refund
REFUND POLICY
1. Once your return is received, it will be processed within 5 business days. Refunds are typically reflected in your account within 5 business days after your return is processed. We are not responsible for loss or damage of return shipments. A refund will be issued to your original mode of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges and any separate fees).
